Legal notice
Last Updated: 07-10-2025
Welcome to Sofia Maris!
Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.
Terms and Conditions
Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions
Return Policy
At Sofia Maris, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:
- Returns are possible within 30 days of receiving your order.
- Products must be unused and in their original condition.
- You can read the full return policy here: Return Policy
Returns are handled through our UK-based fulfillment center (please note: this is not a visiting address). The return address is:
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom
Product Guarantee
All purchases from sofiamaris.co.uk include a 1-year product guarantee. If your item becomes faulty under normal use within one year of delivery, we will replace it at no extra cost.
To make a claim, email info@sofiamaris.co.uk with your order number, issue description, and a photo if available.
Privacy Policy
Your privacy is important to us, and we ensure your data is handled securely. We comply with the UK GDPR and Data Protection Act 2018. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy
Shipping Policy
- Shipping costs: We offer free tracked shipping within the UK.
- Shipping time: Orders are dispatched within 1-2 business days, shipping to the UK will take 4-7 business days.
- Tracking: You will receive a tracking number once your order has been shipped.
- Read the shipping policy here: Shipping Policy
Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience.
We currently accept:
-
Credit/debetkaarten: American Express, Diners Club International, Discover, Maestro, Mastercard, UnionPay, Visa
- Express checkout / wallets: Apple Pay, Google Pay, PayPal, Shop Pay
All transactions are protected by SSL encryption and comply with international security standards.
Currency: All payments are processed in GBP for pricing clarity and
regional consistency. If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.
For more info, visit our full payment policy: Payment methods
Company Information
Company Name: Sofia Maris
Legal Entity: Genesis Next Level LTD
Company number: 16088918
Return Address (for returns, not for visits):
Unit 3, Tungsten Park, Bardon Rd, Coalville LE67 4BL, United Kingdom
Business Address (not for visits):
23 Harrier Mews, London, SE28 0DQ, United Kingdom
Please note: Sofia Maris is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.
Contact Information
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.
Email: info@sofiamaris.co.uk
Phone: +44 7537127981
Customer Service Hours (GMT +01:00 London):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM